About The University of Leeds
The University of Leeds is part of the Russell Group of leading UK universities and was among the top 100 in the QS World University Rankings 2019.
They have over 34,000 students, over 7,000 members of staff and a global network of more than 240,000 alumni.
The University of Leeds’ Challenge
The University of Leeds are embarking on a multi-year transformation programme which will see their Businesses moving from historical, inefficient, bespoke processes with an IT environment that evolved is a similar way, to a best practice Education environment encompassing people, processes and technology to become the establishment of choice to the students of the UK. The University was not confident that the SAP Support organisation within the IT function was best positioned to support the transformation programme.
Resulting performed a short, targeted engagement, starting with a survey covering our 28 factors for a successful SAP Centre-of-Excellence, followed by targeted interviews of both Business and IT staff to elicit objective evidence of how the current SAP CoE functioned, pain points and aspirations for future operation.
The University of Leeds now has a roadmap of how to transform the SAP CoE from an IT support organisation into a group that works hand-in-hand with the Business to deliver targeted value, using resources in the most effective way. The University is now able to both target recruitment and have a development plan for the SAP CoE that enables it to deliver continuous improvements throughout the Transformation Programme.