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SAP Adoption Analytics

Everybody follows
business processes, right?

People religiously follow those carefully documented
processes you wrote, across every department,
using SAP in an identical way...

SAP Adoption Analytics

It’s fine - we’re looking at
Robotic Process Automation

2 things.

First, you’re not going to automate everything. You’ll only automate the fat middle of the normal distribution curve - the outliers are where the problems lurk.

Second, automation and AI rely on data. And data is created by humans during business processing.

Guess what - a lack of consistency results in crap data.

Crap in, crap out.

The problem with process automation in SAP

Consistency is about humans adopting defined processes.

Adoption Analytics analyses user transactions in your SAP system to identify outliers that are undermining adoption.

This enables us to jointly identify key business processes which require a high degree of conformity - meaning that users execute processes in a standardised manner, using a defined set of transactions.

SAP adoption is about people

Creating an Adoption Heatmap

Adoption Analytics produces a Heatmap view of Users vs. Transactions. Users can be batched into groups depending on their SAP security profile group.

Transactions are batched into SAP functional areas to enable slicing & dicing that zones in on specific communities or process areas so that you can address adoption issues.

SAP user behaviour heatmap

I'm interested in talking about this.

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