SAP White Label Consultancy Case Study
Resulting leads HCL Axon global AMS SAP outsourcing capability
ABOUT HCL AXON
HCL AXON is a UK based business transformation consultancy which sells its services to customers using SAP as their Enterprise Resource Planning system. Prior to a reverse merger by HCL Technologies of Axon Group, Axon was the World's largest independent SAP Systems Integrator.
CHALLENGES
Despite an enviable track record for SAP implementation and business transformation projects, Axon's Application Management Services practice represented a small proportion of Axon's global revenues.
Axon had managed to establish a small UK based shared service SAP AMS capability serving smaller clients but could not capitalize on large business transformation clients to secure ongoing business beyond the initial SAP go-lives. In order to grow annuity revenues from Application Outsourcing, Axon needed to transform its AMS business - in terms of both delivery capabilities and market positioning.
RESULTING SOLUTION
Resulting provided 'white label' consultants to Axon's AMS practice in both SAP Service Delivery and SAP AMS Solution Architecture.
The Resulting team worked within client service delivery engagements, led CoE design teams, participated in sales / pre-sales activity and pioneered internal practice development initiatives. Working as part of the Axon teams, our people made significant contributions to delivery capability and business scale, resulting in a number of large SAP application outsourcing deals, improved customer retention and stronger SAP outsourcing market presence.
BENEFITS DELIVERED
- Greater credibility in the SAP AMS marketplace resulting in a number of $10m + outsourcing deals
- White Label consultants able to raise the capability of Axon's AMS practice to improve customer retention and credibility
- Enhanced Global SAP Application Management including ITIL / IS2000 certification and the implementation of a Global Remedy solution for the SAP Shared Services group.