This is part of our "8 ways to reduce costs in SAP series". You can return to the first article here.
In Part 1 of our series of ways to cut SAP running costs we look at how to implement better measures (and penalties) for defect resolution
Defects cost whichever way you look at it. They cost to build, to test and to retest and they cost even more if they hit Production and impact business processes.
There is also the cost of ‘hidden factories’ which is another manufacturing metaphor that exists where you inspect for defects at the end of a manufacturing or development process. This can hide if defects go through the inspection process multiple times before they are resolved.
Consider whether you are paying your Systems Integrator to resolve defects that they have created.
Day Rates x Defects = Waste
Are you performing effective Defect Management? Should you be focussing on Defect Reduction instead? This is where you put measures in place to prevent defects occurring in the first place.
If your Systems Integrator or Outsourcing Partners is managing defects, consider what carrots and sticks you can use to reduce defects. You can challenge them to not charge for defects that they created. You can also look at the stage where you identify defects. The earlier you can identify a defect, the less it will end up costing.
If you want help to reduce the cost of defects to your business, come and talk to us about reducing your SAP costs.