I attended Resulting's SAP Success event, their representatives brought the weight of their experience into the discussion.
Henry Lowe - IT Vendor Manager
About PZ Cussons
PZ Cussons is a dynamic consumer products group and innovator of some of the world's best known and loved brands. Calling on over 130 years of expertise, they operate internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth.
Their world-class supply chain and distribution networks enable them to meet their global consumer needs and deliver quality brands that add value and enhance everyday lives. Their brands range from Imperial Leather to Cussons Baby, Original Source and Morning Fresh to St.Tropez.
They operate in four core categories – Personal Care & Beauty, Home Care, Food & Nutrition and Electricals, employing over 5000 people across their geographies in Africa, Europe, Asia, and North America.
PZ Cussons Challenge
PZC was 6 months from their final go-live on a 3 year Global SAP implementation. They wanted reassurance that their SAP support model was fit for purpose and would meet the business demands.
Resulting led a program of activity for Technical and Service Readiness. This was an exhaustive review of all the key components of their Service Model, including key capability areas, processes and tasks. The project involved identifying any service gaps and managing a prioritised list of focus areas. For each area, development, change or confirmation of the process and procedures was undertaken. This involved providing technical insight, guidance on contractual changes and updates to ways of working including the relationships between service providers.
Find out more about Resulting's SAP Programme Advisory.
PZC were able to go -live knowing that their core service model was technically robust and their Service Management processes could meet the demands of the business.